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⚠ Regulatory Requirement — MAS TRM Notice (effective May 2024)
02 · MAS-Regulated Institutions

IT Operations & MAS TRM Compliance

Material IT Outsourcing with proprietary cyber hygiene scoring, business continuity management and ServiceHub — built around MAS TRM and Notice FSM-N06

For MAS-regulated financial institutions, IT operations are a regulatory obligation — not just infrastructure. Netability brings nearly two decades of MAS TRM expertise to deliver fully outsourced IT satisfying Material IT Outsourcing (MITO) requirements, orchestrated through our proprietary ServiceHub platform — your single dashboard to control, monitor, and evidence your entire IT environment.

Material IT Outsourcing (MITO)

Structured service delivery aligned to MAS Notice 655 / TRM guidelines, with complete outsourcing documentation, SLA frameworks, and audit evidence packs for MAS inspections.

Data Leakage Prevention (DLP)

Policy-based controls preventing unauthorised data exfiltration across endpoints, email, cloud storage, and removable media — with incident logging for compliance reporting.

Network & Cyber Security

24/7 monitoring, firewall management, threat detection and incident response — including MAS's mandatory 1-hour major incident notification requirement.

End-User Security Awareness Training

Phishing simulations and training programmes satisfying MAS TRM staff awareness and competency requirements.

People, Data & Systems Audit

Independent IT audits covering user access reviews, data classification, system configuration, and third-party risk — aligned to TRM audit requirements.

Helpdesk & IT Support

Tiered SLA-backed support desk with full ticket documentation for compliance reporting and MAS outsourcing oversight evidence.

ServiceHub Platform Proprietary

Our purpose-built platform provides real-time visibility across all IT operations — generating the reports and evidence packs required by your MAS oversight obligations.

MAS Cyber Hygiene Mapping, Scoring & Reporting Proprietary

Continuously assesses your posture across all 6 MAS Notice FSM-N06 domains, producing scored reports for management and board review at all times.

Admin Account Security
Privileged access controls, MFA enforcement, account lifecycle
Security Patch Management
Timely patching of all systems commensurate with risk severity
Baseline Security Standards
Secure configurations across servers, endpoints, network devices
Network Perimeter Defence
Firewalls, IDS/IPS, network segmentation, perimeter hardening
Malware Protection
Endpoint protection, email filtering, threat intelligence
Multi-Factor Authentication
MFA enforced for all administrative and remote access
Domain-level scores Gap analysis Remediation roadmap Board-ready summary Trend tracking Inspection-ready evidence
Business Continuity Management (BCM)

Design, implement, test and evidence BCP plans satisfying MAS TRM critical system resilience requirements — ensuring recovery within mandatory regulatory timeframes.

Critical System Identification
Map and classify all critical systems per MAS TRM requirements
RTO / RPO Planning
Recovery objectives meeting MAS <4-hour RTO for critical systems
Disaster Recovery (DR)
DR site config, data replication and failover testing
BCP Documentation
Policies, procedures and runbooks — MAS inspection-ready
Annual BCP Testing
Tabletop exercises and DR drills with documented evidence
Incident Response
Playbooks covering MAS 1-hour major incident notification rule
BCM health dashboard Test results & evidence Audit-ready reports Incident log & timeline

MAS TRM Notice (effective May 2024) mandates FIs to identify critical systems, maintain high availability, and achieve an RTO of no more than 4 hours. Major incidents must be reported within 1 hour of discovery.