Mobile, desk, and Microsoft Teams call recording engineered for MAS FAA-N16 and Singapore financial conduct regulations
The MAS amendment to FAA Notice 16 (effective 29 December 2025) tightens requirements for financial advisers to record, retain, and produce client advisory calls on demand — across desk phones, mobile numbers, and Microsoft Teams. This is now an urgent compliance priority for all licensed and exempt financial advisers in Singapore.
In partnership with a Singapore Tier 1 mobile provider, capture all mobile advisory calls compliantly — no app required on the client's side.
Automatic compliance-grade recording of all Teams voice and video calls, with tamper-proof archiving, e-discovery search, and policy-based capture.
Retention configured to match your exact regulatory obligations:
| Regulation / Institution Type | Min. Retention |
|---|---|
| FAA-N16 — Licensed & Exempt FAs (advisory call-backs & pre-transaction checks) | 5 years |
| Securities & Futures Act s.102(3) — Broker-assisted orders | 5 years |
| MAS TRM / General business communications — Banks & capital market licensees | 5 years (min.) |
| Complex / long-dated instruments (interest rate swaps, FRAs) | Extended — until settlement |
| AML/CFT records — MAS Notice 626 & related notices | 5 years post-transaction |
Actual obligations vary by institution type, licence held, and instrument. Netability assesses your specific requirements and configures retention accordingly.
Full metadata logging — caller ID, recipient, duration, timestamp, channel — providing MAS inspection-ready audit trails retrievable on demand.
Recordings stored in encrypted, access-controlled repositories meeting MAS data residency requirements, with tamper-evident logging.